Software · Intake · AI assistant
Smith.ai
Outsourced call and chat intake that qualifies leads and logs them into the case system.
Los Altos, California · Founded 2015 · Smith.ai, Inc.
- What it does
- Smith.ai is an outsourced front desk for inbound calls and website chat. It is not a case system, not a research tool, and not the matter file. AI Receptionist answers and qualifies around the clock, says it is AI, and can hand a complex call to the Live Agent Network. Virtual Receptionist puts a North American person on every call, including outbound follow-up. Hybrid lets the firm choose which call types stay with AI. Web Chat is a separate widget. Quality Studio is where the firm tests scenarios before a number goes live. A qualified call can book a consult, record, and write the contact and summary into Clio, MyCase, Lawmatics, Filevine, or PracticePanther. On Clio the vendor logs that note on an open matter only when the client has one matter. It does not open the matter or draft a demand. Conflict checks and payments are add-ons on human plans. AI Receptionist alone does not place outbound calls.
- Fit
- Consumer firms that miss after-hours and overflow calls and already keep the file in Clio, MyCase, Filevine, Lawmatics, or PracticePanther. Buy Virtual Receptionist if a person must take every call, including outbound follow-up. Buy Hybrid if routine calls can stay with AI and new-client or distressed callers should reach a live agent. Web Chat fits firms whose site already gets leads that never call.
- Not a fit
- Not the system of record. Firms with no inbound phone or chat volume should skip it. AI Receptionist does not place outbound calls; that is Virtual Receptionist or Outreach Campaigns. An outside agent does not know the practice until the firm writes playbooks for matter types, conflicts, and transfers. Law-firm operators report calls handled differently than in-office staff until those scripts are tuned. Human plans sell calls in packs with per-call overage, and booking, conflict checks, payments, and extra questions are add-ons. Answered AI calls count toward the quota by default. The vendor states an allowance to remove up to 10 percent as selected spam. The free AI tier needs a card on file, and canceling AI needs 30 days notice. On Clio, a call or chat lands on an open matter only when the client has one matter.
- Audience / pricing
- Consumer firms that need after-hours or overflow call and chat coverage. AI Receptionist: $0/month for 25 calls, then $3/call; Pro from $150/month; Enterprise from $500/month (confirm on smith.ai/pricing/ai-receptionist). Virtual Receptionist: $300/month for 30 calls to $2,100/month for 300 calls, overage extra (confirm on smith.ai/pricing/receptionists). Web chat from $140/month for 20 chats (confirm on smith.ai/pricing/chat)..
- Products
- AI Receptionist · Virtual Receptionist · Hybrid Receptionist · Web Chat · Outreach Campaigns · Quality Studio · Live Agent Network
- Integrations / stack
- Clio · Filevine · Lawmatics · MyCase · PracticePanther · HubSpot · Salesforce · Calendly · LawPay
- Also listed
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Editorial listing, not an endorsement. Confirm packaging and claims on the vendor site. Reviewed 2026-09-29.